The Limesharp office will be closed from Christmas Eve at around lunch time until we re-open fully on Monday 4th January 2010.
Emergency Support
We will provide an emergency support service during the Christmas and New Year period. If you have an emergency issue you may email support@limesharp.net - this will log your issue into our support system which will be checked most days. You may also log non-critical support tickets but it is unlikely that they will be responded to until we return on January 4th.
We are offering emergency cover by phone for customers on SLA support contracts. Simply contact us on our main London office number which is 0845 5202 500 and your call will be routed to a member of staff on their mobile. Please note that this is for emergency use for customers on SLA support contracts only.
Hosting
Our Rackspace hosting environment is fully managed and monitored by Rackspace Engineers 24/7/365. In the unlikely event of hardware failure there is a 1 hour fix guarantee plus many components are redundant so even in the event of a failure your website would continue to operate. Thus hosting hardware is fully maintained and we will know automatically of any website fail and will resolve this promptly.